Senior Tech Assist Sunshine Coast
Senior Tech Assist
Senior Tech Assist is a specialised technology support service dedicated to helping older Australians confidently use modern devices and digital services. The business focuses on practical, easy-to-understand assistance that removes confusion and helps seniors feel in control of their technology.
From setting up a new phone to staying safe online or learning how to use smart devices at home, Senior Tech Assist provides patient, personalised support tailored specifically to seniors — not general IT users.
How the Business Started
Senior Tech Assist was founded after recognising that many older people were being left behind by fast-moving technology. While devices and apps became more powerful, the support available to seniors became increasingly impersonal, rushed, and filled with technical jargon.
With over two decades of experience working with digital systems and online tools, the founder saw that seniors didn’t need “simpler technology” — they needed clearer explanations and respectful, unhurried guidance.
The business began by offering one-on-one help with everyday tech problems and has since grown into a comprehensive service covering education, safety, organisation, and assistive technology. Today, Senior Tech Assist supports seniors throughout the Sunshine Coast via in-home visits and remote assistance.
Founder & Leadership
Ashley Bryan — Founder & Lead Consultant
Senior Tech Assist is led by Ashley Bryan, a digital professional with extensive experience in technology support and user education. Ashley is known for a calm, friendly teaching style and a strong commitment to helping clients truly understand how their technology works.
The business was built around the idea that technology support should leave people feeling confident — not dependent. Every session is tailored to the client’s pace, comfort level, and personal goals.
What Senior Tech Assist Stands For
- Clear communication in plain English
- No rushing, pressure, or judgement
- Personal, one-on-one attention
- Respect for independence and dignity
- Practical solutions that improve everyday life
These values shape every interaction and service provided.
Service Categories
Senior Tech Assist offers a wide range of services grouped into practical categories that reflect real-life needs.
Personal Device Support
- Smartphones, tablets, laptops, and desktop computers
- Device setup and configuration
- App installation and updates
- Email and account troubleshooting
- Password assistance and organisation
Home Technology Support
- Internet and Wi-Fi setup or troubleshooting
- Modems, routers, and accessories
- Printers and scanners
- Smart TVs and streaming platforms
Digital Organisation Services
- Organising photos and files
- Cloud storage and backup setup
- Email inbox clean-ups
- Removing unused apps and programs
Learning & Coaching
- One-on-one technology lessons
- Video calling and messaging apps
- Using online services and websites
- Streaming, entertainment, and everyday digital skills
Online Safety & Security
- Scam and phishing awareness
- Safe online shopping and banking
- Privacy and security settings
- Account protection guidance
Smart & Assistive Technology
- Smart speakers and voice assistants
- Health and wellbeing devices
- Emergency alert systems
- Technology that supports independent living
Computer Care & Maintenance
- Improving system speed and performance
- Virus and malware removal
- Software updates
- Data security and protection
Introduction to AI Tools
- Simple explanations of artificial intelligence
- Practical everyday uses for AI
- Guided, non-technical assistance
Why Seniors Choose Senior Tech Assist
- Services designed specifically for older adults
- Friendly, local, one-on-one support
- Clear explanations without technical language
- Flexible in-home or remote assistance
- Focus on building confidence, not reliance
Senior Tech Assist helps seniors feel capable and comfortable using technology in their daily lives.
Service Area
Senior Tech Assist operates across the Sunshine Coast, offering scheduled in-home visits and remote support where appropriate. The service is ideal for seniors seeking reliable, patient technology assistance from a trusted local provider.
